Refund policy
Return Policy
We strive to ensure your satisfaction with every purchase. Please review our return policy details below:
Return Timeframe
Items are eligible for return within 10 days of the delivery date. Returns requested after this period may not be accepted.
Refund Options
We offer the following refund methods:
• Full refund to the original payment method
• Store credit for future purchases
• Exchange for a different size or item, subject to availability
Return Conditions
To qualify for a return, items must be:
• Unused and in their original condition
• In the original packaging (including tags, accessories, manuals, etc.)
• Free from signs of wear, washing, or alteration and installed
Exceptions
The following items are non-returnable:
• Sale or clearance items
• Opened items
• Item that have been installed
• Customized or personalized products
Shipping Fees
Return shipping costs are:
• Customer’s responsibility, unless the return is due to a defective or incorrect item
• Prepaid return labels may be available upon request (fees may apply)
Restocking Fees
A restocking fee of 25% will be applied toward all return. This will be clearly disclosed at the time of return approval.
Contact Information
To initiate a return, please contact our customer support team:
• Email: info@spiderroofrack.com
• Phone: 1-714-804-7739
• Live chat: Available on our website during business hours
State Law Compliance
We comply with all applicable state laws. For example, customers in California are entitled to a full refund or exchange within 7 days of purchase if a receipt is provided, unless the item is clearly marked as final sale.